Frequently Asked Questions

I already returned my equipment or paid Eastlink directly. What do I do?

If you have already returned your equipment or made payment directly to Eastlink, please follow these steps:

1. Call Eastlink Customer Service at 1-888-345-1111

Ask them to review your account and confirm the status of your equipment return or payment.

2. Provide your documentation

Give Eastlink any proof you have, such as:

• Payment confirmation

• Canada Post tracking number

• Return receipt

This allows them to cross-reference their records.

3. Ask Eastlink to notify us directly if the account was sent in error

If Eastlink determines the account should not have been placed with our office, they must advise us directly so the file can be updated accordingly.

As a third-party agency, we do not have access to your Eastlink account and cannot verify payments, credits, or equipment returns ourselves. Eastlink must complete the review and make any corrections on their end.

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Will this be removed from my credit report after I pay?

No. As a third-party collection agency, we do not have the authority to delete a collection that has been accurately reported.

Once the account is paid, it is reported to the credit bureau as Paid.

A paid collection may remain on your credit report for six years from the original date of delinquency, in accordance with standard credit reporting guidelines.

We do not make personal decisions about credit reporting and cannot change accurate reporting upon request.

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How can I verify that this is not a scam?

You can verify the legitimacy of the claim by contacting the original creditor directly to confirm the account has been assigned to our office.

You may also contact the appropriate provincial authority in your jurisdiction to confirm that our agency is properly licensed to operate in that area.

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Why can’t your office just fix the issue for me?

As a third-party collection agency, we act on instructions from the original creditor. We do not have direct access to your service account, billing history, equipment return records, or internal credits.

That means any disputes involving payments made directly, returned equipment, service issues, or account errors must first be reviewed by the original creditor.

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What happens once the original creditor confirms the account was sent in error?

If the original creditor confirms that the account was placed with our office in error, they will notify us directly. Once we receive that confirmation, we can update our records accordingly.