Debtor FAQs

How do I pay off my debt?

You have several convenient payment options:

1. E-transfer- PEI Claims:

   
   

   Send all e-transfers to peiaccounting@kccollect.com.

   
   

   Please include your claim number in the message or memo field.

   
   

2. E-transfer- BC Claims:

   
   

   Send all e-transfers to bcaccounting@kccollect.com.

   
   

   Please include your claim number in the message or memo field.

   
   

3. Credit Card (when applicable)

   
   

   Some companies allow us to accept credit card payments over the phone.

   
   

   Please contact us directly to confirm if this is an option for your account.

   
   

4. Personal Cheque or Money Order

   
   

   You can mail your payment to:

KC Collect

PO Box 1616

Montague, PE

C0A 1R0

Personal cheques take two weeks to process, so please plan accordingly.

Always include your claim number in the mailing.

NSF fees for returned cheques are $50.00.

How do I get a debt removed from my credit report?

A record of a delinquent account remains on your credit report for six years, as per the legal statute of limitations. Even if the debt is “Paid in Full,” the record will still appear for that duration.

Can I make payments on my debt?

Yes. Our longest payment plan is three (3) months. Please contact us directly at info@kccollect.com to set up a payment plan.

After I pay, can I get reconnected with Eastlink?

As a third-party collection agency, we do not have access to your specific account details. You will need to contact Eastlink directly to discuss reconnection or account reinstatement.

How do I have a debt removed that was fraud?

If you believe a debt is the result of fraud or identity theft, you must:

1. File a report with the Royal Canadian Mounted Police (RCMP).

2. The RCMP will investigate and work with our client to determine if the claim qualifies as fraud.

Once the investigation confirms fraud, the debt can be removed.